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Chatting with Silvio day to day

Opening the Silvio chat

Section titled “Opening the Silvio chat”

Silvio lives in a chat window inside the Futuh instance itself.

  1. Log in to your Futuh instance.
  2. In the bottom-right bar, find the round button with the chat icon.
  3. Click the button. A window will open with Silvio’s greeting.
  4. Verify that Silvio and the status online appear at the top.

If you do not see the chat button, ask the administrator to verify that the agent is active and that your user is in the group with permission to use Silvio.

Asking questions

Section titled “Asking questions”

Silvio understands natural language in Spanish, Catalan, Galician, Basque, French, English, and Portuguese. Write the question as you would ask a colleague. No keywords or special syntax are needed.

Examples of questions Silvio handles well:

  • “What equality calls do I have open this month?”
  • “Find the last contact we had with the Granada Provincial Council.”
  • “How many document requests arrived last week?”
  • “Open a task in the Apicultura Doñana project to review the quarterly report.”

When Silvio needs to look up a piece of data, it does so in the moment. You will see a brief “Silvio is querying…” indicator, and then the response will appear with a citation of the record consulted. Each citation includes a link that opens the original record in a new tab.

Reading responses with citations

Section titled “Reading responses with citations”

Silvio always cites the source when information comes from your instance. This serves two purposes:

  • Verification: if you doubt something, click the link and check it in the original record.
  • Going deeper: the citation takes you to the full record, where you can see fields that Silvio did not include in its response.

If Silvio responds without citing a source, it is responding from its general knowledge (for example, “what does a nominative grant mean?”). In those cases, its response is not tied to a specific piece of data in your instance.

Transferring to a human

Section titled “Transferring to a human”

There are cases where it makes sense to pass the conversation to a team member: legal questions, queries that require judgement, decisions Silvio cannot make.

  1. In the chat header, find the Talk to a person button.
  2. Click it. Silvio will confirm that it is going to pass the conversation.
  3. If Silvio does not yet have your email on record, it will ask for it before transferring.
  4. Once confirmed, the conversation is redirected to the person designated as human support. You will see a message “Silvio has connected you with [name]”.
  5. The team member continues the conversation from the same thread, seeing the full history.

If the team member is not available at that moment, you will receive a notice. The conversation is recorded and the person will respond when they connect.

Useful patterns

Section titled “Useful patterns”

Silvio responds better to natural phrases than to rigid commands, but some patterns help:

  • “Summarise [X] for me”: asks for a structured summary of a record or a list.
  • “Compare [X] with [Y]”: asks for a side-by-side comparison.
  • “Remind me if [condition]”: asks to schedule a reminder (Silvio will confirm if the condition is supported).
  • “Forget the above”: clears the context of the current conversation and starts a new thread.

Troubleshooting

Section titled “Troubleshooting”
  • Silvio responds slowly or does not respond: the external AI model may be under load. Wait a minute and retry. If it persists, notify the administrator.
  • Silvio says it cannot find a module you do have: the administrator has probably not activated the corresponding tool. See Silvio for the admin.
  • Silvio invents a piece of data: close the conversation, copy the question, and notify the administrator. It is important that the agent configuration is reviewed.

Next steps

Section titled “Next steps”